Refund policy

1. ALL SALES ARE FINAL

All purchases made through ROVYA GEAR are considered final. We do not accept returns, exchanges, or refund requests for change of mind, incorrect product selection, or personal preference.

However, if you receive a defective product, you may be eligible for a full refund. We are committed to resolving issues with defective products promptly and fairly.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. DEFECTIVE OR DAMAGED PRODUCTS

If your order arrives defective, damaged, or incorrect, please contact us within 30 days of receiving your item so that we can evaluate the issue and provide an appropriate resolution.

To request assistance, please email us at support@rovyagear.com with the following information:

  • Your order number and proof of purchase.

  • A clear description of the issue.

  • Clear photographs or videos showing the defect or damage.

Once we receive your request, our team will review the information and determine whether the product qualifies for a refund.

If your product is confirmed to be defective, we will process a full refund to your original payment method.

If a return of the defective product is required, we will provide instructions on how to return the item.

Please do not send any products back without first contacting our customer support team.

3. NON-RETURNABLE ITEMS

We do not accept returns or provide refunds for non-defective products, including:

  • Products purchased by mistake or no longer wanted.

  • Items that do not meet personal preferences or expectations.

  • Products that have been used, modified, or damaged after delivery due to improper handling or misuse.

  • Sale or clearance items and gift cards, except where required by applicable law.

These exclusions do not affect your rights regarding defective products or any other rights provided by applicable consumer protection laws.

4. EXCHANGES

We do not offer exchanges for products purchased through ROVYA GEAR.

If you receive a defective item, please contact us at support@rovyagear.com. Once the defect has been confirmed, we will process a full refund in accordance with this policy.

You may then place a new order for the product of your choice.

5. REFUND PROCESSING

Once your defective product has been reviewed and your refund has been approved, we will notify you by email.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at support@rovyagear.com.

6. EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

For customers located in the European Union, applicable consumer protection laws may provide the right to cancel or return an eligible online purchase within 14 days of receiving the product, without providing a reason.

Where this statutory right applies, it takes precedence over our general no-return and no-refund policy.

Returned products must meet applicable return requirements, and certain products may be excluded from the right of withdrawal under applicable law.

Please contact us at support@rovyagear.com if you wish to exercise your statutory right of withdrawal.

7. CONTACT US

If you have any questions regarding our return and refund policy or need assistance with a defective product, please contact our customer support team.

Store Name: ROVYA GEAR

Email: support@rovyagear.com

We are committed to addressing product-related concerns and ensuring that eligible refund requests are handled as efficiently as possible.