Shipping policy

1. I JUST PLACED AN ORDER. WHEN WILL IT SHIP?

Thank you for shopping with ROVYA GEAR!

Please allow 2–3 business days for order processing before your order is shipped.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Business days exclude weekends and public holidays.

2. HOW LONG DOES SHIPPING TAKE?

Our estimated shipping time is 5–10 business days after your order has been processed and shipped.

Estimated total delivery time: 7–13 business days.

Delivery times may vary depending on your location, shipping carrier, customs processing, and other circumstances outside our control.

While we make every effort to ensure your order arrives within the estimated timeframe, unexpected delays may occasionally occur due to weather, holidays, carrier disruptions, or other unforeseen circumstances.

If your order is significantly delayed, please contact us at support@rovyagear.com so we can assist you.

These delivery estimates do not limit your rights under applicable consumer protection laws.

3. CAN I CANCEL MY ORDER?

We understand that plans can change!

You may request an order cancellation within 24 hours of placing your order, provided that your order has not already been processed or shipped.

To request a cancellation, email support@rovyagear.com with the subject line "ORDER CANCELLATION" and include your order number.

If your order has already been shipped, we may be unable to cancel it.

If your cancellation is approved before shipment, we will issue a full refund to your original payment method.

Please note that all sales are otherwise considered final in accordance with our Refund Policy, except where cancellation, return, or refund rights are required by applicable law.

4. I ENTERED AN INCORRECT SHIPPING ADDRESS. WHAT SHOULD I DO?

If you entered an incorrect or incomplete shipping address, please contact us immediately at support@rovyagear.com.

Include your order number and the correct shipping information in your email.

We will do our best to update your address before your order is processed or shipped.

Address changes cannot be guaranteed once an order has entered the shipping process.

If your package has already shipped, please contact our customer support team so we can review the available options.

Additional shipping charges may apply if a package must be redirected or reshipped due to an incorrect address provided at checkout.

5. MY ITEM ARRIVED DAMAGED OR DEFECTIVE. WHAT SHOULD I DO?

We want every ROVYA GEAR customer to receive their order in excellent condition.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

Email support@rovyagear.com and include the following information:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the damage or defect.

Once we receive your request, our customer support team will review the information and determine the appropriate resolution.

If your product is confirmed to be defective, we will process a full refund to your original payment method in accordance with our Refund Policy.

If a return is required, we will provide instructions on how to proceed.

Please do not return any products without first contacting our customer support team.

Your statutory rights regarding defective, damaged, or incorrectly described products remain unaffected.

6. MY ORDER SHOWS AS DELIVERED, BUT I HAVEN'T RECEIVED IT. WHAT SHOULD I DO?

If your tracking information shows that your package has been delivered but you have not received it, please check your mailbox, porch, building reception, or other designated delivery locations.

You may also wish to check with household members or your local shipping carrier.

If you are still unable to locate your package, please contact support@rovyagear.com with your order number and tracking information.

Our customer support team will review the situation and assist you in investigating the delivery issue.

Any applicable refund, replacement, or other remedy will be handled in accordance with our store policies and applicable consumer protection laws.

7. I HAVE A QUESTION THAT WASN'T ANSWERED. HOW CAN I CONTACT YOU

We're here to help!

If you have any additional questions about your order, shipping, returns, or our products, please contact our customer support team.

Store Name: ROVYA GEAR

Email: support@rovyagear.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing ROVYA GEAR!